Job Openings
CRM & COMMUNITY MANAGER
ADCN, the club for creativity in the Netherlands, is looking for someone with a passion for customer relationship and community management.
CRM & COMMUNITY MANAGER
ADCN goes back to 1967 and is a non-profit, member-run organization, with over 750 members, led by an elected board. Among ADCN’s members are art & film & creative directors, copywriters, graphic & digital designers, photographers as well as media, brand and marketing professionals. It’s the club’s members that define and shape the club.
Members are the number 1 priority for ADCN. For that reason ADCN is looking for somebody who can develop and implement a CRM solution which will start by creating order and structure in ADCN’s databases. Afterwards the focus will be on building strong relationships with members and identifying new member opportunities. Tasks & ResponsibilitiesThe CRM & Community manager we look for has multiple talents - from CRM to Customer relationship management to Sales. Starting with organizing, analyzing and managing multiple databases and interactions, to improving customer relationships and assisting in member retention and growth by signing up new members at creative festivals and events.
In short
- Bring order and structure in ADCN’s CRM databases by integrating and optimizing existing data
- Strategize and integrate CRM solution for smooth member relationship management; you’ll be the member journey evangelist
- Research, analyze, select and segment to grow member audience. Not only by diving in numbers behind a computer, but by going to ADCN’s events and festivals to attract and grow ADCN as a club for creatives from multiple disciplines - from creative to media and brand professionals
- Become the main point of contact for members, new and current.
Experience
• 1-3 Years experience in CRM management (pref. within a creative, brand of media agency)
• Experience contributing requirements for the implementation of a CRM solution
• Experience with building customer journeys and conversion optimization
• Experience with building strong relationships with clients/members and identifying new member opportunities
Skills & Personality
• Understanding data
• Results-driven, getting (impossible) things done, can do attitude
• Communication skills
• Very organized, with a high attention to detail
• Pro-active problem-solver
• Team player with a sense of humor
• Outgoing personality, strong interpersonal and persuasion skills
• Fluent in Dutch and English
• Work together with top-notch creative directors, agencies & planners in advertising, design, craft and media
• Work in a creative space/club
• Participate in ADCN events/courses and NL creative industry festivals
Applications and info
Please send your CV (and a short yet sharp motivation in English) or questions to Chris Dopper, Brand & Content ADCN: chris@adcn.nl. Deadline 15 December, 2018.
About ADCN
ADCN is the club for creativity in the Netherlands, with 750+ members, all creative professionals & students in advertising and design in various disciplines. Since 1967, ADCN awards the very best Dutch creativity and craft with the Lamps and throughout the year ADCN runs a program of talks, workshops, courses, festivals, labs, exhibitions and social events at Club ADCN. ADCN’s mission is to unleash the creative potential of creative professionals and students to create a positive impact on brands, culture and society.
Team ADCN
ADCN’s team is fueled by an immense passion for creativity and a desire to build a community across the creative industries. We strive to improve ourselves each other every day. Innovative ideas and input are greatly valued, and creativity is highly appreciated and stimulated. We adapt our organization to changes in the industry around us, which results in new, exciting challenges every day, for which we all take our responsibilities with great passion.
